Refund policy
At D&H George Ltd. (Easterbrooks / Handmade Welsh Candle), we hope that you will love your purchase! Should you not be entirely satisfied, we are here to help.
Return Window & Conditions
You may return your purchase for a full refund provided that:
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The goods are unused, undamaged, and in their original packaging.
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You notify us of your intent to return the item within 21 days of receiving your order.
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The goods are returned at your own expense. We strongly advise you to obtain a proof of postage certificate, as we cannot accept liability for items lost in transit.
Please Note: We cannot accept items for a refund if they have been used, lit, or are returned in a condition different from how they were originally sent to you.
How to Return Your Item
A step-by-step guide to processing your cancellation and return.
Delivery Discrepancies
When we pack your order, we include a delivery note. If for any reason the items or quantities you receive do not match your delivery note, please contact us immediately at hello@welshcandle.co.uk or call 01656 667510.
Damaged or Faulty Items
We are so sorry if there is a problem with a product. Because our candles and products are handmade, variations occur, but they should never arrive broken. If an item is damaged in transit, please email hello@welshcandle.co.uk with your order number and a photo of the damaged item. We will arrange a replacement or refund for you as a priority.
Your statutory rights remain unaffected.