Terms of service

Welcome to the www.easterbrooksgifts.co.uk / www.welshcandle.co.uk website (the "Website").

Easterbrooks and Handmade Welsh Candle are trading brand names of D&H George Ltd. ("Easterbrooks", "Handmade Welsh Candle", "Welsh Candle", "D&H George Ltd.", "we", "us", or "our"), which provides the services available on this Website. Your use of this Website is governed by the Terms and Conditions set out below. By using any part of this Website, completing your customer registration with us, and/or placing an order, you agree to be bound by these Terms and Conditions.

1. Use of the Website

About D&H George Ltd.

D&H George Ltd. is the supplier of the goods. Our registered address is 3 The Rhiw Shopping Centre, Bridgend, CF31 3BL.

• Company Registration Number: 10597532

• VAT Registration Number: GB 2845652 72

Eligibility

To be eligible to purchase goods on this Website and lawfully enter into and form contracts under applicable law, you must:

• Be the holder of a valid debit or credit card.

• Ensure that the personal information you provide when registering or checking out is true, accurate, and current in all respects.

If your personal information changes, please notify us immediately by calling Customer Services on 01656 667510 or emailing hello@welshcandle.co.uk. You agree not to impersonate any other person or entity or use a false name.

Privacy & Language

Please review our Privacy Policy, which explains our use of information you provide via the Website. This contract shall be concluded in the English language.

2. Placing an Order and Order Acceptance

You place your order request by clicking on the checkout confirmation button at the end of the online ordering process.

Once you have placed your order, we will send you an email acknowledgement providing your order details and the payment value debited to your payment method (Shop Pay, PayPal, credit, or debit card). This email acknowledgement is not an official order confirmation or order acceptance by us.

Our acceptance of your order and the completion of the contract between you and us takes place when we dispatch the goods ordered by you. If you wish to cancel an order after it has been dispatched, you must follow our Returns Policy.

We may decline your order if an item is out of stock, we are unable to obtain payment authorisation, or if we identify a product description or pricing error. If we are unable to fulfil your order following our acknowledgement, we will contact you by email or telephone. If you require a formal VAT invoice, please contact us on 01656 667510.

3. Description of Products

We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the Website are correct at the time the information was entered. Although we aim to keep the Website completely current, information appearing at any particular time may not always reflect the exact position at the moment you place an order.

4. Payment & Pricing

All prices indicated for products on the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products plus delivery charges. All payments are subject to validation checks and authorisation by your card issuer or payment provider. If your payment is refused, we will not be liable for any delay or non-delivery.

5. Passing of Property & Risk

• Ownership: We retain the legal ownership of the goods until full payment has been successfully received by us. Legal ownership will immediately revert to us if we issue a refund for your purchase.

• Risk: Risk of damage to or loss of the goods passes to you immediately upon delivery.

6. Delivery

We will deliver the goods in accordance with the delivery option selected by you during the checkout process. Any delivery timescales quoted are indicative estimates only. We use third-party couriers and carriers to fulfil shipments; delivery tracking details will be supplied where applicable to help you manage your delivery.

7. Product Inspection & Acceptance

Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you wish to cancel the order or return the items in accordance with our Returns Policy. If an item arrives damaged or your order is incomplete, please contact us immediately on 01656 667510 or email hello@welshcandle.co.uk. Your statutory rights are not affected.

8. Cancellation and Returns Procedure

You have the right to cancel this contract and return your goods. You must give us notice by telephone or email within 21 days following the day of delivery. For full step-by-step instructions on returning goods, please consult our dedicated Returns & Refunds Policy.

9. Intellectual Property & Complaints

All content available on the Website—including text, graphics, logos, button icons, images, and software—is the property of D&H George Ltd. If you wish to complain about any matter regarding our products or service, please contact us at hello@welshcandle.co.uk.

10. Website Use & Restrictions

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Website. You may not frame or utilize framing techniques to enclose the Website or any portion thereof without our prior written consent.

This license does not include the right to modify, scrape, or download the Website or its contents (except for browser caching), use software robots, crawlers, or similar data extraction tools, or take any action that imposes an unreasonable load on our infrastructure.

11. Third-Party Links & Submissions

We are not responsible for the content of any off-website pages or external links connected to or from our Website.

Any unsolicited feedback, ideas, or suggestions sent to us will be treated as non-proprietary and non-confidential. By transmitting any submission, you grant us a royalty-free, fully transferable right to use, reproduce, modify, and distribute that content for any purpose.

12. Limitation of Liability

The Website is presented on an "as is" basis. To the fullest extent permitted by applicable law, we exclude all representations, warranties, or liabilities (whether in contract, tort, or otherwise) for any business interruptions, access delays, computer viruses, or system failures that may occur in connection with your use of our site.

13. General Terms

These Terms and Conditions, together with our Privacy Policy and Returns Policy, constitute the complete agreement between us. We reserve the right to change these Terms and Conditions at any time by posting the updates directly to this page. Continued use of the Website constitutes agreement to any updated terms.

We reserve the right to refuse supply to any person for any reason, or to withdraw items from sale at any time without liability.

14. Governing Law

Your use of this Website and any purchase of goods from D&H George Ltd. shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.